Customer Service

Placing an Order

At Swim City, we want you to feel confident in knowing that your privacy is very important to us. We use Secure Socket Layers (SSL), the industry standard in transfering information to process each order. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. This ensures all personal information remains secure and private.

If you would like to place your order by phone, please call our toll free number 1-800-210-6221. A swimsuit specialist is available to assist in finding the suit that meets your individual needs. Monday thru Friday 8:30am-5:00pm (EST).

We accept the following major credit cards American Express, Discover, MasterCard and Visa.

Shipping

Shipments within the United States only. Please allow 1 to 2 days for order processing. Orders are processed Monday thru Friday 8:30am-5:00pm (EST). If the item is in-stock it will be shipped within 24-48 hours and will arrive in 4-6 business days (UPS standard).

All our deliveries are made by UPS. When placing an order, our system will automatically calculate the exact amount to be charged for shipping, UPS standard, UPS 2nd Day Air, or UPS overnight. UPS does not deliver to P.O. boxes.

Orders will be shipped within the state of Florida add 7% sales tax.

You will be notified if an item is out of stock. If you order merchandise with different availability times, we will ship your order when it is complete. If you decide to have items shipped separately as soon as they become available you will be billed for each shipment. Backordered items will be shipped standard UPS.

Returns & Exchanges

Your satisfaction is our number one priority. If you are not completely satisfied with your purchase, we will gladly accept exchanges or returns within 30 days of purchase.

Please note:

Our online policy differs from our in-store policy. All merchandise purchased through swimcity.com must be returned to our e-commerce division. Please ship your item(s) for exchange or return with a trackable method of shipment to the address listed below:

Swim City Returns
4526 McAshton St.
Sarasota, FL 34233

All returned/exchanged items must have original tags attached and be accompanied by receipt. Swimwear and clothing may not be returned if worn, soiled or washed. All returns and exchanges must be postmarked within 30 days of delivery. Credit will be given in original form of payment excluding shipping costs. Credits will be issued within 10 days of receiving returned merchandise.

If you have any questions or concerns, please call our toll free number at 1-800-210-6221 during our business hours Monday thru Friday 8:30am-5:00pm (EST) or email us at sales@swimcity.com