Exchanges & Returns
Your satisfaction is our number one priority. If you are not completely satisfied with your purchase, we will gladly accept exchanges or returns of non-sale items within 30 days of purchase.
Our online policy differs from our in-store policy. All merchandise purchased through swimcity.com must be returned to one of our stores or through our return portal link below.
To start an exchange or return, click here.
All returned/exchanged items must have original tags attached and be accompanied by receipt. Swimwear and clothing may not be returned if worn, soiled or washed. All returns and exchanges must be shipped within 30 days of delivery.
Credit will be issued to the original form of payment within 10 days of receiving the returned merchandise.
Please Note:
- All sale items & gift cards are final sale.
- Any shipping costs and Re:do Free Returns + Package Protection (if purchased) are non-refundable.
If you have any questions or concerns, please call our toll free number at 1-800-210-6221 during our business hours Monday thru Friday 8:30am-5:00pm (EST) or email us at sales@swimcity.com.
