Refund Policy

Your satisfaction is our number one priority. If you are not completely satisfied with your purchase, we will gladly accept exchanges or returns within 30 days of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at sales@swimcity.com or call 1-800-210-6221 during our business hours (Monday-Friday 9am-5pm EST). Please note that returns will need to be sent to the following address:

Swim City Returns
4526 McAshton St.
Sarasota, FL 34233

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, if you would like to exchange one item for another, feel free to email us at sales@swimcity.com or call 1-800-210-6221 during our business hours (Monday-Friday 9am-5pm EST) so that we can assist you.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@swimcity.com or call 1-800-210-6221 during our business hours (Monday-Friday 9am-5pm EST).